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EASY,
SIMPLE,
RISING!
Rising is a technology company focused on contact platform.
WHO IS RISING?
Interactions between companies and customers
in an easy, unique and bureaucracy-free way
RISING'S GOALS
Become a company recognized in the market for the ease of hiring and platform deployments that aim to facilitate and enrich the contact between companies and clients, focusing on the customer experience.
About
Services
WHAT ARE RISING PRODUCTS?
Leading manufacturer of contact center software.
Based on all its technologies, it has the following products:
BRAINEX
A unified solution that centrally manages guided communication processes, focusing
on bringing a consistent experience to both
the agent and customer.
An Omnichannel plataform
with self-service capability,
construction and configuration
independent service scenarios
segment in a unique way and with
a focus on usability, flexibility
and experience.
CONTACT CENTER
A complete, software-based, unified platform
that helps contact centers deliver exceptional experiences across all conversations and across channels to customers through a unified, robust software platform.
This solution unifies all contact options in one place, a single platform where informed and qualified agents can continue talking while typing.
At the same time, it minimizes customer effort
by providing a differentiated multichannel
and multi-choice experience, through voice channels,
email, web chat, instant messaging, and SMS.
Blueprint
MOUSE IN
AND DISCOVER
SELF-SERVICE
Call IVR
Prompt callers to self-direct through your main menu and call tree with or without speech recognition. Ability to authenticate customers within your IVR.
Visual IVR
Give mobile customers a visual way to complete or complement a voice interaction from their mobile device.
Voicebots
Deliver more natural self-service voice experiences
using the power of AI — with a seamless handover
to an agent when needed.
Chatbots
Amplify web and mobile self-service
applications with chatbots and the power
f AI. Ability to transition to a voice call if needed.
DIGITAL
Web chat
Make your website a conversation starter. Automate
web chat responses, our route chat interactions
to the best skilled resource.
Email
Make email part of the full experience. Route email interactions to the most skilled resource, and automate responses to inbound emails.
Social Media
Make customer service more social.
Engage with your customers on social
channels like Facebook, Twitter and more.
INBOUND
Queue-based call routing
Route voice calls to the best agent based
on the skills needed, or the best team based on queue.
AI-driven call routing
Route voice calls to the best agent based
on the skills needed, or the best team based on queue.
Agent desktop screen-pop
Display customer information
to the agent as the call arrives
Automated customer callback
When hold times are high,
offer a callback to waiting callers.
Video call
Add the option to extend mobile
voice call into a video call.
OUTBOUND
Dialing
Progressive, Preview and Predictive dialing all available.
Automated customer callback
Automate calls to customers who request
a callback on your mobile app or web site.
SMS notifications
Use SMS notifications to notify customers or as part
of integrated campaigns across non-voice channels.
Outbound using email
Take your campaigns to customers’ inboxes. Execute integrated campaigns across non-voice channels, including email.
Push notifications for mobile
Send notifications directly to customers mobile devices, about updates, service issues and update requests.
WORKFORCE
Forecasting & scheduling
Optimize coverage for voice and digital channels with workforce scheduling. Use task-based scheduling to control the sequence of agent tasks. Even optimize utilization of your back-office and task-based workers with back office scheduling.
Long term planning & budgeting
Simulate the operation in order to have the right level of resources available. Create executive level what-if resource planning scenarios.
Recording
All your recording needs covered, including: Voice
and IVR recording; Voice and screen recording;
Even agent desktop and screen recording..
Surveys
Collect customer feedback with web-based
urveys after an interaction.
Quality and compliance management
Ensure quality and compliance with use cases
that cover quality management, skills assessment,
and performance management.
INTEGRATIONS
CRM & HR integration
Integrate with your CRM and HR systems — like Salesforce, ZenDesk and Oracle — to drive screen pops, personalize
self-service and feed data back based on the interaction.
WFM integration
Integrate with third party workforce
management systems with bi-directional data feeds.
Voice systems
Integrate third party IVR
and speech recognition applications.
Knowledge management
Integrate third party knowledge
management applications, giving
your agents enhanced search functionality.
Business communications
Business communications
Pre-built integrations
Connect with partners whose specialities include compliance, industry-specific tools, gamification and more. These pre-integrated solutions can easily be added to your tech stack.
Outsourcer management
Get visibility into and manage your outsourced
partner organizations.
Interaction analytics
Get basic insights into voice interactions
with speech analytics, or go for deeper insights with advanced text and speech analytics.
You can also mine messaging conversations with messaging text analytics.
Training
Assess and empower your teams. Workforce management tools include automated employee onboarding, skills development and assessment, and training and activity scheduling.
Agent assistance
Monitor customer and agent conversations to provide the agent with timely prompts and additional information. Guide reps and automated actions with best practice sales playbooks.
Messaging
Engage customers through SMS or within mobile apps, such as WhatsApp, Apple Business Chat, Facebook Messenger, WeChat, and Line.
Co-browse
See what your customers see. Agents see and guide customer’s web browser during a phone call or live chat.
Proactive web engagement
Use machine learning to monitor website activity, predict visitor outcomes and proactively engage customers using chatbots, content and self-service knowledge.
INSIGHTS
Omnichannel Reporting
Contact center metrics all in one place — for every
channel, every agent and every location.
KPI Insights
Integrate with third party workforce
management systems with bi-directional data feeds.
Journey Tracking
Monitor customer journeys across all channels to enhance outcome prediction and reach your business goals.
INSIGHTS
Omnichannel Reporting
Contact center metrics all in one place — for every
channel, every agent and every location.
KPI Insights
Integrate with third party workforce
management systems with bi-directional data feeds.
Journey Tracking
Monitor customer journeys across all channels to enhance outcome prediction and reach your business goals.
DISCOVER
NEW POSSIBILITIES!
HOW RISING WORKS?
RISING works with a focus on our customers´ operational results, focusing on their goals and leaving them as a premise for our deliveries. Easy, simple and quick. No bureaucracy,
and a lot of flexibility. Our main differentiators are:
OUR PURPOSE
Accountability
Feeling of responsability for all our projects, results and our customers.
Resilience
Face problems, overcome obstacles and adversities with serenity and focus.
Transparency
The premise that gives us
direction, always be truthful
HOW RISING WORKS?
Our Purpose
Contact
CONTACT US!
Let’s Work Together!
Find us!
(305) 447-2817
Our Address
231 South LaSalle Street Suite 2100 - Chicago, IL 60604
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